9.1 Terms of trade and refunds </ strong>
Exchanges are not possible on the online store. The customer is invited to follow the standard return procedure for refund and to place a new order to obtain the desired item.
Excluding sales and promotional offers, the customer has the opportunity to exchange the product purchased on our online store directly in store for another item of his choice. If the exchange is against a product whose price is lower than the invoice price, the customer will obtain a credit of the difference valid for 6 months. No credit can be issued during sales or promotional offers. If the exchange is against another product whose price is higher than the price of the ordered item, the customer will have to pay the difference.
During sales and promotional offers, the customer has the opportunity to make a standard exchange of the item purchased on our online store directly in store against the same item in a different size. If the exchange is against a product whose price is lower than the invoice price, no credit can be issued by the shop, the customer must complete its purchases until reaching the minimum amount of the ordered item.
Under no circumstances, an item ordered on the online store can be refunded in store. For any refund, the customer is invited to follow the standard return procedure.
In the event that the return decision is the consequence of an error emanating from Figaret Paris, the return costs are borne by the Site.
9.2 Return terms
- RIGHT TO CANCEL
Based on article L.121-21-2 of the French Consumer Code, the Client has the right to cancel or partially or fully return his/her order within 14 days from the day of delivery.
The Product(s) must be returned in original condition and original packaging and the Client must follow the return process defined in the return section of the Site.
The return shipping costs are at the Client’s expense and, and no ‘payment upon receipt’ package will be accepted. The associated risks of shipping a return package are also borne by the Client.
In agreement with article L.121-20-2 of the French Consumer Code, the right of cancellation is non-applicable in the case of (a) Product(s) specifically designed or highly customized for the Client.
If all abovementioned conditions are met, the Site will refund the Client all fees except the return fees. For operational reasons, the refund will be processed within 14 days following the date of reception of the return goods. In case any gift was offered with the purchase, the Client commits himself/herself to returning it with the Product(s). Alternatively, the gift will be charged to the Client.
The Products should be returned to the following address:
Entrepôt Crosslog – Retour Figaret Paris
104 rue Denis Papin
Parc d’activité d’Arvigny