Your order on figaret.com
To place an order on our online store, you have to create an account.
When you have chosen the item and the size you wish, click on "Add to cart". You can continue shopping, or click on "Checkout" to proceed with the payment.
For any information request, you can contact us by entering your request in the ", by specifying your contact details in your e-mail, as well as the subject of your request.
Our Customer Service can also be reached on +33 1 46 22 23 24 from Monday to Friday from 9:30 a.m. to 12:30 p.m. and from 2:30 p.m. to 6 p.m., via this , or by e-mail to firstname.lastname@example.org.
Once you have placed an order, you will receive a confirmation email informing you that your order has been validated.
Once the confirmation email has been sent, it is no longer possible for us to modify the order. You will therefore need to contact Customer Service to find the appropriate solution depending on the shipment status of your package.
Placing an order requires the opening of an account containing personal data (name, address, telephone, etc.). These data are kept on our site and we undertake to disclose them only to third parties involved in the processing of your order (banking establishment, delivery service).
You have the right to access, modify, rectify and delete data concerning you at any time.
To exercise this right, you must send an email to customer service, or, if you have an account on the online store, come and edit your profile online.
To modify your profile, all you have to do is identify yourself on "Account" and enter your e-mail address and password provided when registering. Then go to the “Personal Information” section. There you will find all the information fields (personal data, password, etc.) entered when creating your account, which can be modified, corrected and deleted according to your wishes.
If you lose your password, go to "Account", then below the "Password" field, you will have the possibility to request new identifiers by clicking on :
"Forgot your password?"
Thus a new password will be sent to your email address.
The accepted payment methods are as follows:
-Bank card (Visa, Mastercard, American Express)
-Paypal (online payment solution)
-By Figaret e-gift card purchased on the website
- Alma (service of payment in 3x with no charge from 200€ of purchase)
At Figaret Paris, the security of your online payments is a priority. To ensure this maximum security, your bank details are transmitted to our servers in an encrypted manner using the SSL (Secure Socket Layer) protocol via the Hipay solution. In this way, neither Figaret Paris nor Hipay is in possession of your bank details, allowing you to make your purchases with complete peace of mind.
If your online payment is declined, you either have the option of trying to complete your transaction again, or use another payment method such as Paypal.
If your credit card has been declined, it may be due to one of these reasons:
- You made a mistake when entering your confidential code
- You made a mistake when entering the expiration date of your card or its security code (cryptogram)
- Your name and address do not match those recorded by your bank
- The bank refused the payment for security reasons
- Your account does not have enough funds to cover the payment
Please contact your bank or credit institution if you would like more information in the event of a refused payment. We invite you to contact us afterwards if your bank does not provide you with a satisfactory explanation.
The products are delivered with a variable delay depending on the delivery method chosen and the country of destination. Any order placed before 12AM, Monday to Friday (excluding public holidays), will be shipped the same day within the limits of available stocks.
FRANCE & DOM-TOM (Corse and Monaco included)
There you will find a detailed summary table of all of your orders, a link to the carrier's website to track each shipment of packages and your invoices to be downloaded online.
If the e-reservation has been made on our online store, a confirmation text message and a withdrawal code will be sent to you.
Once your order has been placed, a shipping email will be sent to you with the package tracking link. To track your order, simply click on this link or identify yourself on "Account". With the email and password used to create your account. Then go to the "Orders" section. There you will find a detailed summary table of all your orders, a link to the carrier's website to track each shipment of packages as well as your invoices to be downloaded online.
You must present your order confirmation email (paper format or electronic format on your smartphone) as well as an identification document corresponding to the name on the email. The order can be withdrawn by a person other than that indicated provided that the identity document of the customer who placed the order is presented.
An order delivered to the store (Click & Collect) is kept for a period of 30 days from the date of receipt in the store. After this period and after a final phone call, the package will be returned to our warehouse. Upon receipt, we will refund within 35 days.
An order delivered to a Point Relais is kept for a period of 14 days from the date of delivery to this Point Relais.
For purchases in store, returns can be made in store within 30 days by presenting your receipt
You can make an exchange in the store. Refunds are not possible but you can get a credit note, valid for 6 months
Exchanges are not possible on our online store, but according to the legislation in force, you have a 14 days retraction period to return the products you ordered and benefit from a refund.
The products must be returned labelled, in their original condition and packaging.
If you wish to return your purchase by post, please follow the instructions on the return form included in your package.
If you wish to go to our store, you can return your product within 14 days of receiving your order. You will be offered a credit note valid for 1 year or an exchange.
If the decision to return is the result of an error by Figaret Paris, the return shipping costs are at the charge of the Site.
* During the festive season, the acceptance period for returns is extended until January 11th.
I have a credit or gift card to use in the shop, how do I use it?
You cannot use your gift card or store credit on our website because our current sales policy does not allow it
Gift cards and credit notes are valid in store for 6 months
An item is available if you can add it to your shopping cart. If the size is grayed out, the item is no longer available in that size and you will not be able to add it to your cart.
To take advantage of this service, we invite you to visit our shop only. You can make an appointment by filling out the form available on the custom-made page. An expert will get back to you by email.
As a gift, you can buy our custom-made box available on our online store so that the person can go to the store with it
You cannot use this service on our website
You can consult our size guide .
You can also find size advice on each product sheet by clicking on the "size guide". If you have any doubts or if you need advice and / or answers to your questions, we invite you to contact us at . A member of customer service will respond to you within a maximum of 2 working days.
Since 1968, Figaret has worked with the largest weaving houses such as Thomas Mason and Albini. From these privileged relationships were born exclusive fabric collections for Maison Figaret, in double-twisted cotton from Egypt, whose cultures offer the best quality cotton in the world.
Figaret shirts are designed by our design teams in Paris, and made in workshops trained in the House's requirements and techniques in Europe (Romania, Poland, etc.) in Tunisia and in Marocco. These craftsmen, whom we consider to be real partners, bring their expertise in the cut and the precision of the assembly of the most beautiful fabrics. Regarding the Made-to-Measure shirts, they are all made in France.
To ensure durability and comfort for your shirt, we recommend that you machine wash it at 30°, buttoned up and inside out to preserve the fabric and mother-of-pearl buttons. Do not use the tumble dryer because it wears out the fabric prematurely and the clicking of the drum weakens and can break the mother-of-pearl buttons.
For your viscose blouses and shirts, it is best to wash them by hand in cold or lukewarm water. If you decide to machine wash your shirt, proceed gently. Wash your viscose clothes with similar materials or use washing nets to protect them. Choose a cycle that does not exceed 40° with a delicate wash program and avoid wringing the laundry.
Creating your account includes subscribing to Figaret Paris newsletters. You can unsubscribe at any time by selecting "No" in the "Newsletter subscription" category or by clicking on the link provided for this purpose located at the bottom of each newsletter.
If you encounter a problem with one of your items purchased in our store, we invite you to visit the store so that our advisors can make an initial assessment.
If your purchase was made on our website, please contact Figaret Customer Service at the following address: email@example.com
Attach a photograph of the damage to your item. We will provide you with an appropriate response within 48 hours.